Installation and Warranty Terms

The payment schedule(s) listed on the Sight And Sounds invoice and or/contract proposal pertains to the components, hardware, and labor in emiled or postal mailed sales invoice or contract proposal and the due dates for payment(s) shown therein. Labor rates are $115/hour. All sales are final, and any product refunds or exchanges must be approved by the Installer.The Installer may cease any work performed should payment not be made for (a) phase/schedule payments or (b) any unpaid invoices. A finance charge of 1.5 percent per month, which is an annual percentage rate of 18%, will be added to the unpaid balance after 30 days.  In the event legal action is taken to collect a past-due account, the client agrees to pay all attorney fees, court costs and/or collection costs.

Sight And Sounds (installer) retains all intellectual property rights of system programming. If any invoice or payment request is not made, installer has the right to remove any system programming from the installed system.

The Installer also agrees to warranty all work performed for a period of 1 year. This does not include manufacturer's warrantees of installed components or associated shipping costs. Normally, the Installer does not charge for warranty services, unless the component has not been purchased through the Installer, if the component is out-of-warranty, or if anyone other than the Installer has tampered with the installation. In such cases, all removal, shipping, repair, and reinstallation shall be billed on a time-and-materials basis.

In cases of damaging or unusual phenomena of the elements, fire or other casualties, settlement, distortion, failure or weakness of structure upon which or against which Installer's materials are applied, for any interior damage caused by normal usage and movement of material and equipment, or alteration of the structure or installation in any respect after completion of Installer's work, the Installer shall not be held liable.

All AC electrical work which supplies power to the components listed in attached contracts or invoices, must be performed by a licensed electrical contractor other than the Installer. Any and all government permits and fees, or any other additions, if required, will be added to the labor price on a time-and-materials basis. All framing work which supports the components listed in the attached contract, must be performed by a licensed framing contractor other than the Installer. Any and all government permits and fees, or any other additions, if required, will be added to the labor price on a time-and-materials basis. All drywall patchwork related to components listed in the attached contract, must be performed by a licensed drywall contractor other than the Installer. The Installer can provide a list of suitable contractors upon request.

Labor Rates:

$145/hr. - Single Man Labor. One hour minimum labor charge.

$199/hr. - 2- Man Labor (single man with additional helper). One hour minimum labor charge.

 

Standard vs Custom Programming Defined

This information is provided to clarify the requirements of the several subsystems to which our integrations communicate, along with the required products and information from their respective contractors to attain communication and control. In addition, since systems integration involves the inclusion of a subsystem’s functions onto user interfaces such as keypads, remotes, and touchpanels, this information is provided to explain how much functionality of a subsystem is included as “standard” in our integration system contract proposal and what functions would be considered “custom” and billable as extra to the job contract.

 

Lighting:

Standard Programming:

Keypads, IR remote, or Touchpanel in a room controlled by the lighting system will be able to turn the lights on and off in that one room where the keypad, remote, or touchpanel resides.

3 scenes house-wide that set global lighting values (i.e. “Entertainment” or “All off” or “Fire Alarm”).

In the case of lighting control systems (i.e. Lutron, Light Touch, or Vantage), the electrician/lighting designer needs to supply us with lighting keypad control description per-room, including phantom keypads, along with corresponding documentation, describing button numbers and scene description for controlled lighting loads. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.
                            
Custom Programming:

Keypads, IR remotes, or Touchpanel having special lighting scenes for each room or more than 3 scenes for the whole house is considered as custom programming.

If the Electrician or the Lighting Designer can give us exact programming values on any or all scenes at one time, we can provide a quote per the specifications at a reduced cost.

In the case of lighting control systems (i.e. Lutron, Light Touch, or Vantage), the electrician/lighting designer needs to supply us with lighting keypad control description per-room, including phantom keypads, along with corresponding documentation, describing button numbers and scene description for controlled lighting loads. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.

 

Heating and Air Conditioning:

Standard Programming:

Keypad in a zone controlled by the HVAC system will be able to turn the HVAC system on and off, as well as to select the temperature in the zone where the keypad resides.

3 scenes house-wide that set global HVAC values (i.e. “Cool” or “Mid” or “Warm”).

In the case of Control4 Thermostats, standard programming includes identifying the thermostat on the network. Once the Control4 Thermostat is identified, it is automatically part of the room’s control. Standard programming does not include modifying the Control4 system to see all thermostats from any one room. Sheduled thermostat functionality is considered as custom programming.

In the case of HVAC control systems (i.e. Aprilaire, Honeywell, or Tridium), the HVAC contractor needs to supply us with HVAC control description per-room, Serial/IP Programming protocols, along with corresponding documentation, describing control of the HVAC System. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.
                            
Custom Programming:

Keypads, IR remotes, or Touchpanels having special HVAC scenes for each room or more than 3 scenes house-wide is considered as custom programming.

If the HVAC Contractor or the HVAC Designer/Architect can give us exact programming values on any or all scenes at one time, we can provide a quote per the specifications at a reduced cost.

In the case of HVAC control systems (i.e. Aprilaire, Honeywell, or Tridium), the HVAC contractor needs to supply us with HVAC control description per-room, Serial/IP Programming protocols, along with corresponding documentation, describing control of the HVAC System. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.

 

Pool/Spa:

Standard Programming:

House-wide keypads set pool temperature and simple on/off functions.

In the case of Pool/Spa control systems (i.e. Aqualink or Compool), the Pool/Spa contractor needs to supply us with Pool/Spa control description, Serial/IP Programming protocols, along with corresponding documentation, describing control of the Pool/Spa System. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.

Custom Programming:

Timers set on Keypads, IR remotes, or Touchpanels; daily on/off functions; variables set to entertainment scenes, etc.  Any programming over-and-above temperature set and on/off are considered custom programming.

In the case of Pool/Spa control systems (i.e. Aqualink or Compool), the Pool/Spa contractor needs to supply us with Pool/Spa control description, Serial/IP Programming protocols, along with corresponding documentation, describing control of the Pool/Spa System. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.

 

Security:

Standard Programming:

Identifying the alarm system as a network device and verifying that the alarm system is sending status signals back to the integration system.  The security company must be present at the time of identification for liability purposes.

In the case of security systems (i.e. Honeywell, Apex, or Europlex), the security contractor needs to supply us with security control description, Serial/IP Programming protocols, along with corresponding documentation, describing control of the security System. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.

We do not suggest using the integration system to arm the alarm system; rather, to use the alarm system to “launch” custom programming (i.e. “All Lights On” or “Open Front Gate” when the fire alarm is triggered).  Since the alarm system is used as a device to trigger special events, most all programming other than identifying the alarm system on the network should be considered as custom programming.

Custom Programming:

Any programming based on feedback from the Security System is considered as custom programming.

 

Intercom:

Standard Programming:

Keypads (in groups of 8, depending on hardware) in rooms that have speakers, and which are connected to the system, can call from one room to another single room, given that the other room being called also has a keypad similarly linked to the intercom portion of the system, if the system has intercom capabilities.

Keypads not capable of comminication are exempt from any programming requirements. In situations with keypads not designed to communicate to gate systems, we can provide optional hardware and programming for this added purpose.

Custom Programming:

Keypads can be setup to call groups of rooms, or house-wide.  The keypads have a “Bar” near the built-in microphone.  This bar button can be programmed to serve this house-wide paging purpose.

  

Phone:

Standard Programming:

Setting up each phone location to have a distinct extension number.  As well, each extension may want to have access to certain outside lines.  Standard programming offers extension numbers and their respective lines for the client(s).

Custom Programming:

Special printing layouts for each phone name listed at each phone location, automatic dialing functions, and auto access to pre-programmed extensions printed on the face of selected or all phones is considered as custom programming.

 

Shades & Drapes :

Standard Programming:

Keypads, IR remote, or Touchpanel in a room controlled by the drapes/shades will be able to control the drapes/shades in the room where the keypad, remote, or touchpanel resides.This is normally a button to engage preset open or closed states.

In the case of drape/shade control systems (i.e. Lutron, Mechoshade, SolarShade), the drape/shade designer/contractor needs to supply us with drape/shade control description per-room, including phantom keypads, along with corresponding documentation, describing button numbers and description for controlled drapes/shades. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.
                            
Custom Programming:

Keypads, IR remotes, or Touchpanel having special drape/shade scenes for each room or global scenes for the whole house is considered as custom programming.

If the Electrician or the drape/shade designer/contractor can give us exact programming values on any or all scenes at one time, we can provide a quote per the specifications at a reduced cost.

In the case of drape/shade control systems (i.e. Lutron, Mechoshade, SolarShade), the drape/shade designer/contractor needs to supply us with drape/shade control description per-room, including phantom keypads, along with corresponding documentation, describing button numbers and description for controlled drapes/shades. In addition, it is possible that an extra serial/IP control module is required to interface with our control system. In such cases, it is the responsibility of the homeowner and/or contractor to provide such additional modules.

 

Keypads:

Standard Programming:

Keypads will have source selection and basic default control commands, which are included on the product’s remote control.  10 channels of combined music and video Satellite will also be available on the keypads as standard, along with room volume and “Audio Off”.

Custom Programming:

CD or DVD lists on keypads, adding a library list to one or several keypad, adding and deleting from a list or default list, or changing the layout of any or all keypads from their original manufacturer’s default is considered as custom programming.

 

Touchpanels:

Standard Programming:

The touchpanel is programmed as standard to control the components in the room where it resides.  Usually, the touchpanel is located in the Home Theater area and controls items such as the DVD player, CD player, VCR, Satellite, and television.  If there is a television in the room, the touchpanel will automatically turn it on for video sources.  The touchpanel will also control the volume for that room.

We provide a worksheet (attached) for the client to give his or her favorite Satellite television stations grouped within viewing categories (news, sports, movies, etc.).  Once this form is completed and returned, we will place graphical logos of those channels as selection buttons.

Custom Programming:

Touchpanels can be programmed to tell other rooms to select their own sources as well as to raise and lower volume.  In any of these cases where the touchpanel is used to control another room’s functions, programming is considered as “custom”.

 

Summation:

If you have any questions regarding any other standard or custom programming issues, please feel free to contact us.  Our intention is to offer you a dramatically different way of accessing your sophisticated equipment—one that offers ease as well as fun.  Normally, if it is only a few minutes to add a couple of functions, we add the custom programming without charge.  Our integration system is so vast and so powerful, we can spend days or weeks providing custom programming.  Our suggestion is to start with the standard programming, use the system for a week or two, then look at the areas that you think may need fine tuning, such as the lights dimming to just the right level at 8:00 PM when you select a movie in the Family Room.

As always, our intent is to thrill you, and for you to brag to your friends how great your system performs.

 

Contract Details And General Practices & Procedures

1) The general project description is contained in the attached document and related documents from herein referred to as the "Proposal" "Contract" and "Invoice" and agreed to by both client and installer.

2) The specific work to be performed by installer is the installation of the specified system as outlined in the Proposal or Invoice.

3) The total amount to be paid by the client for the performance (subject to additions and deductions by written change order) shall not exceed the total specified in the Proposal or Invoice.

4) Progress payments shall be made according to the payment schedule below in section J, “Payment Schedule” or on the Invoice itself. Components will not be ordered until the component payment has been submitted. These times are subject to the timing of the construction and the lead times required for the ordered equipment to be delivered. Since installer will, if possible, open, test and burn-in equipment before delivery, all components must be paid for before delivery to job site. Installer requires a “component ordering” phase ordering window of five weeks prior to final installation.

5) Payment is due immediately after invoicing. Unpaid balances beyond 10 days after invoicing of completed phases within a contract, described in section 9, “Payment Schedule” shall bear interest payable to the installer at a rate of 1.5% per month simple interest. The installer may cease any work performed should payment not be made for the listed payment schedules. Sight And Sounds (installer) retains all intellectual property rights of system programming. If any invoice or payment request is not made, installer has the right to remove any system programming from the installed system.

6) The Proposal expires 30 days following the date stated on the top of the contract agreement, unless signed and agree-to.  No work shall be scheduled without a deposit plus a signed copy of the agreement.  All drawings and specifications contingent on agreement and retainer.

7) If job is of a retro-fit/remodel nature on an existing structure, and scope of work exceeds time estimated to complete because of unforeseen circumstances, client agrees that he/she may be charged at a rate of $145 per man-hour for all extra labor involved in completing the job. The installer agrees to immediately notify client of any unforeseen circumstances when discovered and provide a written estimate of materials and labor.

8) Installer reserves the right to replace proposed models in the case of obsolescence, discontinuation or unavailability with a comparable model of equal or greater value upon customer approval. Installer will not be held responsible or liable in any way for any said product's obsolescence, discontinuation or unavailability.

9) Payment Schedule (this is an example ONLY, your payment schedule may differ):

Payment Schedule

 

 

Initial Deposit

$7,697.65

Payable upon signing Contract

Planning Phase

$7,697.65

Payable 3 days after signing Contract

Prewire Phase

$15,395.31

Payable upon prewire completion
Run necessary wires within house framing structure
Place necessary outlet boxes and speaker templates within house framing structure

Component Ordering

$30,790.62

Payable prior to ordering components
Allow 5 weeks ordering and delivery time after payment is made

Finish

$15,395.31

Payable immediately on system completion

Total:

$76,976.54

 

A) Contract Documents and Details

The contract documents consist of this agreement, including all general provisions, special provisions, specifications, drawings, addenda, change orders, written interpretations, and written orders for minor changes in work. Work not covered by contract documents will not be required unless it is required by reasonable inference as being necessary to produce the intended result. The costs associated with any related work or materials, including, but not limited to electrical, drywall, painting, cabinets are not included unless specifically documented in the proposal. Installer is not responsible for any underground trenching or laying or supplying of conduit for wiring.

B) Time

With respect to schedule completion of the tasks in section D, time is of the essence. If installer is delayed at any time in the progress of the work by client change orders, fire, labor disputes, acts of God or other causes beyond installer's control, the completion schedule for the work or affected parts of the work shall be extended by the same amount of the time caused by the delay.

C) Payments and Completion

Payments may not be withheld under any circumstances. Final payment shall be due immediately following completion of the project. In the event legal action is taken to collect a past-due account, the client agrees to pay all attorney fees, court costs and/or collection costs. All sales are final, and any product refunds or exchanges must be approved by the installer.

D) Insurance & Liability

Installer shall purchase and maintain such insurance necessary to protect from claims under workers compensation and from any damage to the owners property resulting from the conduct of this contract. In cases of damaging or unusual phenomena of the elements, fire or other casualties, settlement, distortion, failure or weakness of structure upon which or against which installer's materials are applied, for any interior damage caused by normal usage and movement of material and equipment, or alteration of the structure or installation in any respect after completion of installer's work, the installer shall not be held liable.

E) Changes in the Contract

The client may order changes, additions, or modifications without invalidating the contract. Such changes must be in writing and signed by the client.  The installer shall provide the client in writing the amount of additional costs or cost reductions resulting from changes ordered unless this requirement is waived in writing by the client.  Change Orders shall be paid in full upon acceptance of change and shall not alter the contract's payment schedule.  In case of product unavailability or discontinuation, installer reserves the right to substitute equipment of equal or better quality with client’s approval.  Installer will be held blameless in case of product unavailability or discontinuation.

F) Warranty

The Installer also agrees to warranty all work performed for a period of 1 year. This does not include
manufacturer's warrantees of installed components or associated shipping costs. Normally, the Installer does not charge for warranty services, unless the component has not been purchased through the Installer, if the component is out-of-warranty, or if anyone other than the Installer has tampered with the installation. In such cases, all removal, shipping, repair, and reinstallation shall be billed on a time-and-materials basis.


Email: admin@SightAndSounds.com